Setting Up Your Business Email

Communicating with customers by email is a big part of doing business online. Your hosting plan gives you plenty of email addresses to use with your domain, so there’s no reason to associate your business with a personal Hotmail or AOL email address. The following example illustrates the steps and choices for setting up an email address for your business.

Suppose you’re planning to use the domain for your business and you’d like to set up [email protected] as the primary email address for customers to contact you. For this example we’ll assume your hosting plan uses the cPanel interface to manage email and other aspects of your hosting. If your host doesn’t use cPanel, follow your host’s instructions for email setup, taking steps similar to those described below.

Visit to login to cPanel, and click on Mail – Email Accounts. Enter [email protected] as the email address.  For the amount of space allocated to this account, you can increase it or accept the default. For reasons explained below, the space allocation will not be a significant limitation on how much email you can receive. From the cPanel main menu, click on Mail – Default Address.  Have all unrouted email to go to [email protected] (your “catchall” address) instead of bouncing back to the sender. You now have a basic web-based email account for [email protected]. You can read and send email by logging in at or through cPanel Mail – Email Accounts.

However, you’ll probably prefer to forward copies of those emails to a location you would prefer – your desktop, Yahoo email, or Gmail, for example. Gmail is a good choice. Gmail can be accessed from anywhere, and it has features that are especially useful for business. If you don’t already have a Gmail account, create one.

From the cPanel main menu click on Mail – Forwarders. Have email forwarded to your Gmail address ([email protected] for example). If your business absolutely cannot afford email delivery to fail, consider adding another forwarder. That way, if the Gmail servers should go down, you have a backup means of receiving critical emails.

A powerful feature of Gmail is its capability of consolidating all of your email addresses in one Gmail account. In particular, not only can you receive email to [email protected], you can send email so that recipients will see [email protected], not [email protected], in the “From” field of the email.

Log in to Gmail. Make sure you’re using Standard View because some of the following doesn’t work in Basic HTML View. Go into Options (may look like a gear icon) – Mail Settings – Accounts and Import and select Send Mail from Another Address.  Enter your name and email address. Select Send through SMTP servers.

The next settings may require a little experimentation or information from your web host:

SMTP Server:           Port 465
Username:    [email protected]

X Always use a secure connection (SSL) when sending mail

The SMTP server may be something like if (rather than is the primary domain in your hosting account. Or the server and port could be different if your host has a different convention.

After you respond to a confirmation email you’ll be able to send emails from within Gmail and have them appear to be from [email protected].

While in Mail settings – Accounts and Import – When replying to a message:, select “Reply from the same address the message was sent to”. This helps ensure you do not reply with the wrong address, as could happen if you’re using Gmail to manage numerous email addresses.

Since you can now manage all your business email through Gmail, the only need to login to is to periodically delete old emails to keep under the account space limit.

Use the same steps to set up additional addresses under the domain. The only difference will be that these additional email addresses won’t be the default/catchall address.

Although there are a fair number of steps in this process, the good news is that the process is more tedious than complicated. Even better, once you’ve set up your email as recommended here, you’ll have a flexible and convenient way to manage all your business email.

4 comments to Setting Up Your Business Email

  • How did u actually pick up the points to post ““Setting Up Your Business Email ? Contented Designs” Accieee?

    Thanks for your effort -Damion

    • WebHelp

      For this post a key point was a friend’s tip that Gmail might let you send emails as if you were logged in to another email account. Beyond that, tracking business and technology news to find potential solutions and their pros and cons, using Google to find details and how-to’s, and then trying to put it all into practice in various accounts.

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